:root{--navy:#082448;--navy2:#0d3366;--orange:#b6470d;--ink:#142b45;--muted:#52657a;--line:#dae3ec;--paper:#f3f6fa;--sky:#eef4fb;--green:#12865a;--red:#c8372d;--amber:#c98a0b;--blue:#2563b8;--r:12px}
*{box-sizing:border-box}html,body{margin:0}body{font-family:Arial,Helvetica,sans-serif;color:var(--ink);background:var(--paper);font-size:14px;line-height:1.45}
a{color:var(--blue)}h1,h2,h3{margin:0}.muted{color:var(--muted)}.hint{font-size:12px;color:var(--muted);margin:4px 0 12px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid var(--line);background:#fff;color:var(--ink);padding:9px 15px;border-radius:9px;font-size:14px;font-weight:600;cursor:pointer;text-decoration:none;transition:.15s}
.btn:hover{background:var(--sky);border-color:#c5d3e2}.btn-primary{background:var(--orange);border-color:var(--orange);color:#fff}.btn-primary:hover{background:#9c3c09;border-color:#9c3c09}
.btn-green{background:var(--green);border-color:var(--green);color:#fff}.btn-green:hover{background:#0e6e4a}.btn-red{background:var(--red);border-color:var(--red);color:#fff}.btn-red:hover{background:#a52b23}
.btn-sm{padding:6px 11px;font-size:13px}.btn-block{display:flex;width:100%;margin-top:10px}.btn-link{border:0;background:none;color:var(--muted)}.btn[disabled]{opacity:.5;pointer-events:none}
.field{display:block;margin-bottom:13px}.field span{display:block;font-size:12px;font-weight:700;color:var(--muted);margin-bottom:5px;text-transform:uppercase;letter-spacing:.4px}
input,select,textarea{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:9px;font:inherit;color:var(--ink);background:#fff}
input:focus,select:focus,textarea:focus{outline:2px solid #b6470d33;border-color:var(--orange)}textarea{min-height:90px;resize:vertical}
.alert{background:#fdecea;color:#8c1d15;border:1px solid #f4c3bf;padding:10px 12px;border-radius:9px;margin-bottom:13px;font-size:13px}
.ok{background:#e7f6ef;color:#0b5a3c;border-color:#b9e3d0}
code{background:var(--sky);padding:2px 6px;border-radius:5px;word-break:break-all}
/* auth */
.auth-body{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--navy);position:relative;overflow:hidden}
.auth-bg{position:absolute;inset:0;background:radial-gradient(circle at 15% 20%,#1b4f94 0,transparent 45%),radial-gradient(circle at 85% 80%,#b6470d55 0,transparent 40%);animation:drift 14s ease-in-out infinite alternate}
@keyframes drift{to{transform:scale(1.12) translate(10px,-10px)}}
.auth-wrap{position:relative;width:100%;max-width:420px;padding:20px}.auth-card{background:#fff;border-radius:16px;padding:30px 28px;box-shadow:0 20px 60px #0006;animation:rise .5s ease}
.auth-card h2{font-size:22px;margin-bottom:6px}.auth-card .muted{margin:0 0 18px}.auth-brand{display:flex;gap:12px;align-items:center;margin-bottom:22px}.auth-brand b{font-size:18px;display:block}.auth-brand small{color:var(--muted)}
.logo-mark{width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,var(--navy),var(--navy2));display:flex;align-items:center;justify-content:center}.auth-foot{text-align:center;color:#9fb3cc;font-size:12px;margin-top:16px}
.qr{display:flex;justify-content:center;margin:10px 0}@keyframes rise{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}
/* layout */
.app{display:flex;min-height:100vh}.side{width:244px;background:linear-gradient(180deg,var(--navy),#06182f);color:#cfdcec;display:flex;flex-direction:column;position:fixed;top:0;bottom:0;left:0;z-index:40;transition:width .25s;overflow:hidden}
.side .brand{display:flex;align-items:center;gap:11px;padding:18px 18px 14px;color:#fff;white-space:nowrap}.side .brand b{font-size:16px}.side .brand small{display:block;color:#8fa6c3;font-size:11px}
.nav{padding:8px 10px;flex:1;overflow-y:auto}.nav a{display:flex;align-items:center;gap:13px;padding:11px 12px;border-radius:10px;color:#cfdcec;text-decoration:none;margin-bottom:3px;white-space:nowrap;position:relative;font-weight:600;transition:.15s;cursor:pointer}
.nav a svg{flex:none;width:20px;height:20px}.nav a:hover{background:#ffffff14;color:#fff}.nav a.on{background:var(--orange);color:#fff;box-shadow:0 6px 16px #b6470d55}
.nav .badge{margin-left:auto;background:var(--red);color:#fff;border-radius:20px;font-size:11px;padding:1px 7px;font-weight:700}
.nav .sep{font-size:10px;letter-spacing:1px;text-transform:uppercase;color:#6f88a8;padding:14px 12px 6px}
body.mini .side{width:72px}body.mini .side .brand div,body.mini .nav a span,body.mini .nav .sep,body.mini .nav .badge{display:none}body.mini .nav a{justify-content:center}body.mini .main{margin-left:72px}
.main{flex:1;margin-left:244px;min-width:0;transition:margin .25s}
.top{height:62px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:14px;padding:0 22px;position:sticky;top:0;z-index:30}
.burger{border:0;background:var(--sky);width:38px;height:38px;border-radius:10px;cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--navy)}.burger:hover{background:#dce9f8}
.top h1{font-size:18px}.grow{flex:1}.soundbtn{font-size:12px}
.profile{position:relative}.avatar{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,var(--orange),#e0782f);color:#fff;font-weight:700;display:flex;align-items:center;justify-content:center;cursor:pointer;border:0;font-size:15px}
.menu{position:absolute;right:0;top:48px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 14px 36px #08244822;min-width:230px;padding:8px;display:none;animation:rise .2s}.menu.open{display:block}
.menu .who{padding:10px 12px;border-bottom:1px solid var(--line);margin-bottom:6px}.menu .who b{display:block}.menu .who small{color:var(--muted)}
.menu a,.menu button{display:flex;align-items:center;gap:10px;width:100%;padding:10px 12px;border:0;background:none;border-radius:8px;color:var(--ink);text-decoration:none;font:inherit;cursor:pointer;text-align:left}.menu a:hover,.menu button:hover{background:var(--sky)}
.content{padding:22px}.view{animation:rise .35s}
.grid{display:grid;gap:16px}.tiles{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));margin-bottom:18px}
.tile{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:16px 18px;cursor:pointer;position:relative;overflow:hidden;transition:.2s;animation:rise .5s both}
.tile:hover{transform:translateY(-3px);box-shadow:0 12px 26px #08244818;border-color:#c5d3e2}.tile .ic{width:42px;height:42px;border-radius:11px;display:flex;align-items:center;justify-content:center;margin-bottom:12px}
.tile .n{font-size:30px;font-weight:700;letter-spacing:-.5px}.tile .l{color:var(--muted);font-weight:600;font-size:13px}.tile::after{content:"";position:absolute;right:-24px;top:-24px;width:90px;height:90px;border-radius:50%;background:currentColor;opacity:.06}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:18px}.card h3{font-size:15px;margin-bottom:14px;display:flex;align-items:center;gap:8px}
.two{grid-template-columns:repeat(auto-fit,minmax(340px,1fr))}.chartbox{position:relative;height:250px}
.bar{margin-bottom:11px}.bar .t{display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px}.bar .tr{height:9px;background:var(--sky);border-radius:9px;overflow:hidden}.bar .f{height:100%;border-radius:9px;width:0;transition:width 1s cubic-bezier(.2,.8,.2,1)}
.toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:14px}.toolbar input,.toolbar select{width:auto;min-width:130px}.toolbar .sp{flex:1}
.tablewrap{background:#fff;border:1px solid var(--line);border-radius:var(--r);overflow:auto}
table{width:100%;border-collapse:collapse;min-width:760px}th{background:#f7f9fc;text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);padding:11px 12px;border-bottom:1px solid var(--line);white-space:nowrap;cursor:default}
td{padding:11px 12px;border-bottom:1px solid #edf1f6;vertical-align:middle}tr.row{cursor:pointer;transition:background .12s}tr.row:hover{background:#f6f9fd}tr.flag td:first-child{box-shadow:inset 3px 0 var(--red)}
.pill{display:inline-block;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:700;white-space:nowrap}
.s-new{background:#e7f0fc;color:#1d4f9a}.s-call{background:#fff1dc;color:#a35d00}.s-message{background:#e9eefb;color:#3b4bb0}.s-follow_up{background:#fdeaf2;color:#a8286a}.s-closed{background:#e1f5ec;color:#0b6b46}.s-lost{background:#eceff3;color:#5d6b7b}
.due{color:var(--red);font-weight:700}.pager{display:flex;justify-content:space-between;align-items:center;margin-top:12px;color:var(--muted)}
.bulkbar{position:sticky;top:70px;z-index:20;background:var(--navy);color:#fff;border-radius:12px;padding:10px 14px;display:none;gap:10px;align-items:center;margin-bottom:12px;flex-wrap:wrap;animation:rise .2s}.bulkbar.show{display:flex}.bulkbar .btn{background:#ffffff1c;border-color:#ffffff30;color:#fff}.bulkbar .btn:hover{background:#ffffff33}
/* modal / drawer */
.ov{position:fixed;inset:0;background:#06182f88;z-index:80;display:none;animation:fade .2s}.ov.open{display:block}@keyframes fade{from{opacity:0}}
.modal{position:fixed;left:50%;top:50%;transform:translate(-50%,-50%);background:#fff;border-radius:16px;width:min(560px,94vw);max-height:90vh;overflow:auto;z-index:90;padding:22px;box-shadow:0 30px 80px #0005;display:none;animation:pop .22s}.modal.open{display:block}
@keyframes pop{from{opacity:0;transform:translate(-50%,-46%) scale(.97)}}
.modal h2{font-size:19px;margin-bottom:14px}.modal .acts{display:flex;gap:10px;justify-content:flex-end;margin-top:16px}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(760px,100vw);background:#fff;z-index:85;box-shadow:-20px 0 60px #0003;transform:translateX(105%);transition:transform .3s;overflow:auto}.drawer.open{transform:none}
.dh{padding:18px 22px;background:var(--navy);color:#fff;display:flex;align-items:flex-start;gap:12px}.dh h2{font-size:20px}.dh small{color:#9fb3cc}.dh .x{margin-left:auto;background:#ffffff1f;border:0;color:#fff;width:34px;height:34px;border-radius:9px;cursor:pointer;font-size:18px}
.db{padding:20px 22px}.kv{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px;margin-bottom:18px}.kv div{background:var(--paper);border-radius:10px;padding:10px 12px}.kv small{display:block;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.4px;font-weight:700;margin-bottom:2px}.kv b{font-weight:600;word-break:break-word}
.saved{color:var(--green);font-size:12px;font-weight:700;opacity:0;transition:opacity .3s}.saved.show{opacity:1}
.tl{border-left:2px solid var(--line);margin-left:6px;padding-left:16px}.tl .it{position:relative;margin-bottom:14px}.tl .it::before{content:"";position:absolute;left:-23px;top:4px;width:12px;height:12px;border-radius:50%;background:var(--orange);border:2px solid #fff;box-shadow:0 0 0 2px var(--line)}.tl .it small{color:var(--muted)}.tl .k{font-size:11px;font-weight:700;text-transform:uppercase;color:var(--orange);margin-right:6px}
.stagebar{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0 16px}.stagebar button{border:1px solid var(--line);background:#fff;border-radius:20px;padding:6px 13px;font-weight:700;cursor:pointer;font-size:13px}.stagebar button.on{color:#fff;border-color:transparent}
.stagebar button.on.s-new{background:#1d4f9a}.stagebar button.on.s-call{background:#c27500}.stagebar button.on.s-message{background:#3b4bb0}.stagebar button.on.s-follow_up{background:#a8286a}.stagebar button.on.s-closed{background:#12865a}.stagebar button.on.s-lost{background:#5d6b7b}
/* toasts */
#toasts{position:fixed;right:18px;bottom:18px;z-index:120;display:flex;flex-direction:column;gap:12px;align-items:flex-end;max-width:94vw}
.toast{width:340px;max-width:94vw;background:#fff;border-radius:14px;box-shadow:0 18px 50px #08244840;border:1px solid var(--line);border-left:5px solid var(--orange);padding:14px 15px;animation:slideup .45s cubic-bezier(.2,.9,.3,1.2)}
.toast.out{animation:slidedown .3s forwards}@keyframes slideup{from{opacity:0;transform:translateY(60px)}}@keyframes slidedown{to{opacity:0;transform:translateY(40px)}}
.toast .th{display:flex;align-items:center;gap:8px;font-weight:700;margin-bottom:4px}.toast .th .dot{width:10px;height:10px;border-radius:50%;background:var(--orange);animation:pulse 1.2s infinite}@keyframes pulse{50%{box-shadow:0 0 0 7px #b6470d22}}
.toast p{margin:2px 0 10px;color:var(--muted);font-size:13px}.toast .tb{display:flex;gap:8px}.toast .tb .btn{flex:1}.toast.info{border-left-color:var(--blue)}.toast.err{border-left-color:var(--red)}
.empty{text-align:center;padding:40px;color:var(--muted)}.spin{display:inline-block;width:16px;height:16px;border:2px solid #ccd;border-top-color:var(--orange);border-radius:50%;animation:sp .7s linear infinite}@keyframes sp{to{transform:rotate(360deg)}}
.chip{display:inline-block;background:var(--sky);padding:2px 8px;border-radius:6px;font-size:12px;margin:1px 2px 1px 0}
.tpl{border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin-bottom:10px;display:flex;gap:12px;align-items:flex-start}.tpl .b{flex:1;white-space:pre-wrap;color:var(--muted);font-size:13px;margin-top:4px}
@media(max-width:860px){.side{transform:translateX(-100%);width:244px!important}body.mob .side{transform:none}.main,body.mini .main{margin-left:0}.content{padding:14px}.top{padding:0 12px}}
@media print{.side,.top,.toolbar,.bulkbar{display:none}.main{margin:0}}